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Return and exchange

Our Commitment to Satisfaction

Online purchases require flexibility and support. Bonhoo.com understands that and wishes to create a satisfying and enjoyable shopping experience for you.
So our return policy below were written to accommodate customer’s needs and also to address the specific nature of our merchandise.
If you can’t find the answer you want to know,please feel free to contact our customer service department

Return For Zentai &Catsuits,Cosplay Costumes,Mascot Costumes,Lolita Dresses

All these products are made to order and we can not accept your return request just because you do not like it.
But,if we made it in a wroing size or sent you a damage/defect product and other quality problem,please contact our customer service and we will process your return request.
When requesting your refund, please be ready to provide Customer Service with photographs clearly showing the problem with the items. If you believe your items were damaged during shipping, Customer Service will need photographs showing the damaged packaging as well as "Proof of Damage" documentation from your delivery carrier in order to process your refund. If the color of product you received is obviously different from the color of your order,you are eligible for a full refund.Please note that color aberration due to the color effect by the PC monitor and weather condition is not included.
We always try out best to ship out your order as soon as possible but if you need your order at a specific time,please contact us.We will process your order regarding the time issue.
We can not 100% guarantee that there won’t be delay on shipping.If you want to return your package because of the delay,please contact us firstly.

Return For Wedding Dresses and Special Occasion Dresses

Except the “Ready to Ship” Dresses on our website,all dresses are made to order.So we can not accept your return request just because you do not like it.
As all of our dresses and clothing is hand-sewn and custom-tailored, the finished gown may vary by approximately one (1) inch in either direction of the specified measurements. To ensure that your item will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily.
If the product you received has serious problem,such as holes,splits.or it is made in a totally wrong size,you are eligible for a full refund.
When requesting your refund, please be ready to provide Customer Service with photographs clearly showing the problem with the items. If you believe your items were damaged during shipping, Customer Service will need photographs showing the damaged packaging as well as "Proof of Damage" documentation from your delivery carrier in order to process your refund. If the color of product you received is obviously different from the color of your order,you are eligible for a full refund.Please note that color aberration due to the color effect by the PC monitor and weather condition is not included.
We always try out best to ship out your order as soon as possible but if you need your order at a specific time,please contact us.We will process your order regarding the time issue.
We can not 100% guarantee that there won’t be delay on shipping.If you want to return your package because of the delay,please contact us firstly.

Returning packages without prior approval from Customer Service will halt or delay your return. All returned items must be in brand-new condition and not be washed.You need to send the items back to us and we do not pay for the return shipping cost.